Delivery Information

1. Delhivery Limited is a company incorporated under the provisions of the Companies Act, 1956, having its registered office at B-244, Okhla Industrial Area, Phase I, New Delhi- 110020 ("Delhivery"). Delhivery is engaged in the business of e-commerce logistics and provides delivery, reverse pick up and other services (“Services”).


2. The seller ("Seller") is using Services of Delhivery for delivery (“Delivery”) and reverse pick – up (“DTO”) of his packages across various locations in India.


3. The Seller acknowledges that he is making online payments through Delhivery’s website.


4. The currency of transaction in the Delhivery Miles Account would be Delhivery Miles which can be redeemed for using Delhivery service only.


5. Delhivery reserves the right to issue Promotional Credits to the seller for any reason it may deem fit. This would fall under the header of Promotional credit in the Seller’s Miles Account.


6. The Seller can add cash to the Delhivery Miles Account by using his Debit Card/ Credit Card/ Online Bank Transfer using the PG provided. The seller can also manually hand over a cheque/ draft and the miles will credited within 3 working days of realization of the cheque/ draft. In case of a cheque/ draft deposit the credit would fall under the header of Manual Recharge Credit in the Seller’s Miles Account.


7. The Seller shall on the Seller panel upload complete information, including but not limited to weight of the package, address of pick-up/ delivery, nature of content, of the package to be delivered. Once the complete information is entered by the Seller, Delhivery software shall determine the delivery charges (“Delivery Charges”) applicable. The Delivery Charges shall be temporarily calculated on a default value of 1 Kg and money shall be refunded/ deducted from the Seller’s Miles Account depending on the actual weight of the package.


8. Once the Seller uploads the complete information of the package and the Seller has Minimum Balance in his/her Miles account, the Delhivery software will accept the package for Delivery and Delivery Charges shall be deducted. In case the package is Cash on Delivery (“COD”) package, then additional COD charges (“COD Charges”) shall be deducted from the Seller’s Miles account.


9. In case of non-delivery of the package, the RTO charges (“RTO Charges”) shall be deducted from the Seller’s Miles account as soon as the package is sent from the dispatch center for return. Delhivery shall undertake the RTO only when the Seller has Minimum Balance in his/her Wallet.


10. In case of Delivery, Delhivery shall upload the correct weight of the package within 72 hours from the time of upload of the package by the Seller on the Seller panel. After reconciliation of the weight uploaded by the Seller with the weight of the package uploaded by Delhivery, further refund or deduction shall be made from the Wallet. In case the weight of the package is less than 1kg, then proportional amount money shall be credited to the Seller’s Miles Account and in case the weight of the package exceeds 1 kg, then proportional amount of money shall be deducted from the Seller’s Miles Account.


11. Delhivery shall perform Delivery/ RTO solely on the basis of the information provided by the Seller. In no circumstance Delhivery shall be held responsible for Delivery to the wrong address or non-delivery of the package. In this circumstance, the Seller’s Miles Account shall be debited with the Delivery/ Return Charges and Seller shall not be liable for any refund.


12. The total Amount deducted shall include the Delivery/ Return Charges, COD Charges (if applicable), Service Tax and Fuel Surcharge. Notwithstanding anything contained herein above, Entry Tax and OCTROI shall be generated separately and deducted manually from the Seller’s Miles Account.


13. The final invoice (“Final Invoice”) shall be generated by Delhivery at the end of each month. All reconciliations and refunds shall be done solely on the Final Invoice.


14. Any disputes arising herein shall be referred to arbitration before a sole arbitrator to be appointed by Delhivery and in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The place of Arbitration shall be Gurgaon.

Refunds and Cancellation

1. In case the package is marked lost by Delhivery, the Delivery/ RTO Charges shall be refunded to Seller’s Miles Account.


2. In case of termination of services the Seller will raise a notification to the Delhivery Miles Team for the reversal of remaining miles. This would be sent to the seller in the form of a Cheque/ Demand Draft with the registered name of the company to the registered address/any address specified by the seller in his account closure request.


3. In case of non-delivery, if any COD Charges have been deducted from the Seller’s Miles Account, the COD Charges shall be refunded by Delhivery to the Seller’s Miles account.